The Rhyme and Reason of Westland’s Customer Service Policy
A Message from Our Founder.
It is our profound conviction that everyone involved in the Westland Family and each person whose lives we touch through our company, first and foremost, be treated with kindness and respect. This has been my guiding principle through the many years I was privleged to lead this company.
That respect must be expressed in both our actions and in our language.
I believe that the power of the words we use to express ourselves should never be underestimated.
"Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair. Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate and to humble."
"A broken bone can heal, but the wound a word opens can fester forever."
Our mission is to provide value added customer service to our tenants and real estate clients.
Market Innovator Over 30 years experience in L.A. County, has given us close personal ties to the community. As a local market innovator, Westland Real Estate Group applies a unique 360 degree approach to Southern California’s demanding real estate market. Employing a full complement of on-staff real estate professionals we are able to deliver a range of services designed to add value to our client’s businesses and enhance their leasing experience.
Call Centers with a 24 hour deadline
Dedicated call center personnel work on a 24 hour response turnaround for requests and queries. Our multilingual staff is courteous and responsive to the individual needs of our clients. Clients ranging from established corporations to small businesses to individuals and families.